Help center
Answers to the most common questions about AdGenius AI.
Getting started
How do I set up my business profile?
Open AI Strategist from the sidebar and fill in your business details: products or services, prices, cities you serve, goals and monthly budget. The more precise you are, the better the AI's recommendations.
Which Meta accounts can I connect?
Facebook Pages you manage, Instagram professional (business or creator) accounts linked to those Pages, and ad accounts you have access to in Meta Business. Personal Instagram accounts can't be used for ads.
Campaigns
Will AdGenius spend money without asking?
No. Campaigns are created in a paused state. Delivery starts only after you approve activation and confirm the budget.
Why can't I select some posts?
Meta only allows certain posts to be promoted. Posts marked as not eligible can't be used as ads — create a new ad instead.
Billing & credits
What's the difference between my AdGenius plan and Meta billing?
Your AdGenius plan pays for the software and AI. Meta bills your ad spend directly to your ad account using the payment method you set up with Meta.
When do monthly credits refresh?
At the start of every billing cycle. Unused monthly credits don't roll over; purchased credit packs never expire.
Security & privacy
How do I turn on two-factor authentication?
Go to Settings → Security and set up an authenticator app. You'll get recovery codes — keep them somewhere safe.
How do I delete my account?
Settings → Account → Delete account. You'll be signed out everywhere immediately, and personal data is removed after 14 days. Invoices are retained as required by law.
Still need help?
Our team usually replies within one business day.
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